Id say they could do a little revision on health records, so they have some idea of the emotional issue present with said person. Speaking from personal experience, i needed reassurance, i wanted to be told that i was safe, and would continue to be safe and have things explained to me calmly, and quietly. Dealing with police especially can be frightening, i think just using gentle tones and explaining things clearly would be really worthwile. Grounding almost. With nhs staff, my experiences are mainly positive, ive met some lovely staff over the years, but what i remember more are the ones who didnt ask ME questions, about me, or how i felt. Again, i think an explanation of what was happening, and reassurance that i was safe, would really have been good to hear at these times.
So i guess its the approach that needs work. An open mind from police and nhs staff. That i may be acting like a drug crazed lunatic who seems volatile, erratic and senseless, but im actually suffering from severe emotional distress, to the point my pain has distorted my world beyond recognition, so i dont know where i am or what im doing, and i just need someone to tell me im safe, and that im going to be okay.
I look forward to reading other responses, this is a great thing to be looking into